How Can We Help You?

You can modify your hotel booking by logging into your account and navigating to "My Bookings". Select the booking you wish to modify and click "Change Booking". For last-minute changes (within 48 hours of check-in), please contact our support team directly.

Cancellation policies vary by hotel. Most hotels allow free cancellation up to 48 hours before check-in. Some special offers may have different terms. You can view the specific cancellation policy for your booking in the booking confirmation email or in your account under "My Bookings".

Late check-out requests are subject to hotel availability and may incur additional charges. You can request a late check-out by contacting the hotel directly or through our support team at least 24 hours before your scheduled check-out time.

If your booked vehicle is delayed, we will notify you via SMS and email. For delays exceeding 30 minutes, we offer the option to reschedule or receive a full refund. Our support team is available 24/7 to assist with alternative arrangements if needed.

Yes, you can change your trip booking date up to 24 hours before departure without any fee. Changes made within 24 hours may incur a small administration fee. You can make changes through your account or by contacting our support team.

Each passenger is allowed one medium-sized suitcase (up to 20kg) and one small carry-on bag. Additional luggage may be accommodated subject to space availability and may incur an extra charge. Please contact us in advance if you have special luggage requirements.

We recommend packing lightweight, neutral-colored clothing, a hat, sunscreen, binoculars, camera, comfortable walking shoes, and any personal medications. A detailed packing list will be provided in your safari confirmation package.

Yes, all our safari guides are professionally trained, certified by the Kenya Professional Safari Guides Association, and have extensive knowledge of wildlife, conservation, and local cultures. They are also trained in first aid and emergency procedures.

Absolutely! We offer customizable safari packages. You can work with our travel consultants to tailor the itinerary, accommodation, duration, and activities to suit your preferences and budget. Contact our support team to discuss customization options.